Digitalization Lead Logistic/Operations.

Job Title: Digitalization Lead – Logistics/Operations

Purpose of the Position
The Digitalization Lead plays a pivotal role in driving digital transformation by bridging business units and technology teams to optimize end-to-end processes and implement unified information systems. Working closely with functions such as Logistics, Operations, and Finance, the Digitalization Lead focuses on process optimization, system integration (including ERP), and fostering adoption of new tools. This position is essential for ensuring process efficiency and alignment with the organization’s strategic objectives.

Key Responsibilities

1. Business Needs Analysis and Process Design

• Collaborate with business units and process owners to analyze current workflows, identify areas for improvement, and gather functional requirements.
• Translate business needs into detailed specifications for configuring and enhancing information systems.
• Partner with stakeholders to document current processes, design future workflows, and align them with the organization’s digital transformation strategy.

2. End-to-End Process Optimization

• Drive process optimization through automation, system integration, and redundancy reduction.
• Conduct feasibility and impact analyses for proposed process changes.
• Support the implementation of process standards and monitor integration across business units.
• Work with technology teams to develop solutions aligned with the digitalization roadmap.

3. Digital Transformation Implementation

• Collaborate with process owners to design and refine cross-functional workflows, incorporating best practices and automation.
• Develop and test end-to-end processes in test environments to ensure alignment with operational goals.
• Work closely with project managers, technology teams, and consultants to deliver successful system implementations.

4. Change Management and User Support

• Lead change initiatives, supporting teams in adopting new systems and processes.
• Assist in the development of training materials and communication plans to ensure smooth transitions.
• Gather user feedback to improve the usability and adoption of digital tools.

5. Performance Monitoring and Continuous Improvement

• Track key performance indicators (KPIs) to evaluate the effectiveness of processes and identify areas for improvement.
• Collaborate with relevant stakeholders to report on process performance, adoption, and user satisfaction.
• Promote continuous improvement by sharing insights and refining workflows based on feedback.

Desired Profile and Skills

• Strong leadership, communication, and collaboration skills to engage diverse teams and ensure process alignment.
• Proven ability to manage change and foster teamwork in a multicultural and matrixed environment.
• Analytical and solutions-oriented mindset, balancing strategic vision with attention to detail.
• Demonstrated accountability and expertise in representing business needs and driving digitalization initiatives.

Education and Certifications

• Master’s degree in Business Management, Project Management, or a related field.
• Proficiency in business process management and modeling methodologies (e.g., BPMN, Lean, Six Sigma).
• Certification in project management (e.g., PMP, Prince2) is a plus.

Experience

• 12–15 years of professional experience, with 5–7 years in process management, ERP implementation, or digital transformation.
• Strong understanding of logistics and operations processes, with expertise in ERP systems and digital tools.
• Experience in cross-functional environments, particularly in standard end-to-end processes (e.g., procure-to-pay, order-to-cash).
• Proven track record in ERP development and deployment from a business perspective.
• Exposure to low-tech environments or frugal innovation is a plus.

People Management Responsibilities

• Guide and align business units and process owners in defining and adopting optimized end-to-end processes.
• Supervise external consultants and business analysts as required during the digital transformation program.

Relationships

• Collaborate with business units, process owners, and technology teams to ensure cross-functional alignment.
• Monitor adoption of new systems and processes, providing support and refining solutions as necessary.
• Ensure consistency in methodology and practices across functions and teams.

This role requires a strategic leader with a deep understanding of logistics and operations processes, strong problem-solving abilities, and the capacity to drive impactful digital solutions that align with organizational objectives.