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Quality Control and Cruise Operations Coordinator.

  • Lugano, Ticino
  • data di pubblicazione: 20 Giugno 2024
  • scade il 19 Luglio 2024
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For our estimated client, an international company in the tourism sector, we are looking for and Quality control employee.

Essential Duties and Responsibilities:

- Quality Control Department (90%) :
Support the build up of the Quality Control department
- Contribute to the continuous improvement of the department
- Collect & read various feedback sources; guest surveys and cruise reports
- Identify relevant feedback for Quality Control (QC) processing
- Enter data into QC logs, update/analysis of statistics;
- Liaise & follow up with ship management team
- Develop plans and solutions to tackle issues, mitigate risks, and improve general processes
- Provide structured ad constructive feedback

Cruise Director Management (10%)
- Administrative support:
- Contracting
- Updating systems
- Liaising with Cruise Directors

For our estimated client, an international company in the tourism sector, we are looking for and Quality control employee.

Essential Duties and Responsibilities:

- Quality Control Department (90%) :
Support the build up of the Quality Control department
- Contribute to the continuous improvement of the department
- Collect & read various feedback sources; guest surveys and cruise reports
- Identify relevant feedback for Quality Control (QC) processing
- Enter data into QC logs, update/analysis of statistics;
- Liaise & follow up with ship management team
- Develop plans and solutions to tackle issues, mitigate risks, and improve general processes
- Provide structured ad constructive feedback

Cruise Director Management (10%)
- Administrative support:
- Contracting
- Updating systems
- Liaising with Cruise Directors

  • qualifiche

    Requirements:

    - At least 2 years experience in the hospitality or tourism industry
    - Experience interpreting data on client feedback;
    - Proficient in MS Office (advanced Excel skills) and Outlook;
    - Fluent command of the English language, both written and spoken;
    - Good interpersonal, communication skills;
    - Good problem-solving skills;
    - Ability to navigate complexity and develop solutions that benefit all stakeholders involved
    - Capable of working independently and as a team;
    - Ability to prioritize own work, to efficient time management and to work under pressure to meet deadlines;
    - Accurate and accountable;
    - Knowledge of AI tools and coding software is a plus

contattaci.

saremo felici di rispondere alle tue domande in merito a questa posizione.

AL

Aurélie Lombardo

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