Clinical Support Specialist Johnson & Johnson.

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson is looking for a Clinical Support Specialist. You will provide product advice and assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of BWI's systems and catheter equipment. Assistance/support is generally provided, electrophysiology interventions within the region of eastern Switzerland. We expect that the workload will vary between 60-80%. You will be paid an hourly rate for each hour you work.

Main Responsibilities:

• Provide clinical support for cases performed with the CARTO 3 Navigation System and other Biosense Webster technologies
• Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
• Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and the key decision makers to drive our business
• Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all team members both internal/external and/or local/international
• Collaborate with sales and clinical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff
• Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information
• Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations
• Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly
• Mentoring for new BWI team members
• Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners
• Administrative work such as managing account documentation, complaints, compliance training, expense reporting, company system input according to Company guidelines
• Communicating business related issues or opportunities to next management level
• Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures.