Digital Customer Service Assistant (100%) // Johnson & Johnson.

Johnson & Johnson AG is a leader in MedTech.

We care for the world... starting with the individual. This guiding principle encourages and unites the people at Johnson & Johnson. The culture of caring is at the heart of our corporate philosophy, which is anchored in our Credo.

Do you want to be part of this family?

We, Johnson & Johnson AG MedTech, are recruiting for a Digital Customer Service Assistant, located in Zuchwil, Switzerland.

In this role, you will belong to the Digital & Innovation Team of the Customer Service Switzerland and will ensure an excellent service for external as well as internal customers. You understand the customer as a partner and work on
the vision of Customer Service Excellence. Take the chance to drive our digital transformation!

Key responsibilities

• We set the focus mainly on our orders received on electronic data interchange (EDI) channels
• We trouble shoot orders on EDI channels by identifying source of errors
• Together, we support the implementation of digital projects in Customer Service
• Build believing relationships with our existing customers and help onboard them on digital order channels
• The collaboration in the digital transformation of internal as well as external entities is key to our team
• Collaborate exchange with internal entities (Commercial, Supply Chain and Data Analyst) to support a flawless end-to-end process
• General administrative activities