As a trusted partner and inspiring change leader in an agile, technology-driven world, the Process Manager takes responsibility for new business models and combines the passion of our teams and the power of our tech tools to create new solutions, concepts and processes for internal and external customers. You are a great partner with excellent concepts/processes for internal and external customers that positively impact business results.
As a Process Manager at Randstad you will be part of a highly engaged and dynamic team. You will review our service quality through continuous analyses of service processes with internal and external customers and initiate improvement measures based on the business concepts and "the future way of work".
In your role you will be leading projects for existing internal and external customers as well as new customers according to LEAN management, supporting the operative teams in the development of additional services.
your core responsibilities:
analysis, implementation and improvement of work processes
Carry out the business scan during the sales process, set up the concept for the new client together with the Commercial Manager and perform the implementation presentation to the client
Analyze current Workforce Management processes at our customers (job profiles, workload, analysis of the working environment, etc.) and identify areas for improvement
Proactively develop and implement new processes & improvement initiatives that drive efficiency and business results (overcome barriers, if there are any)
Continuously analyze our internal processes to improve efficiency and reduce costs
Collaborate with cross-functional teams to ensure processes are aligned with organizational goals
Develop and maintain process documentation and work instructions
Stay up-to-date with industry trends and best practices related to Total Workforce- & Lean Management
advising internal and external partners to increase productivity and reduce costs
Implement and control defined KPI's and SLA's, consolidate reports & dashboards, create cost savings/cost avoidance plans to increase productivity and improve work organization
Be positively disruptive to break old habits and drive the new way of working
Advise customers and internal operative teams on the composition of the ideal pool, monitor the pool management for talents and temporary workers
Create with the Randstad Operational Manager/s commercial opportunities & roadmaps for customers incl. storytelling (cost savings, process improvements, co-creating new solutions with customers)
Train and coach internal & client's teams on new processes and ensure compliance with established procedures
developing a long-term partnership with clients
Develop and maintain relationships with key stakeholders to ensure that total workforce management and other processes meet their needs
Constantly communicate with Randstad Operational Manager/s and the operative teams about the needs of our clients, our services and to plan the next step
Develop and maintain a purposeful chain of contact within Large Account Onsite, the clients and additional internal Business Lines
Regular optimisation of services for Large Account Onsite, customers and additional internal Business Lines (as required)
Implementation of new projects at the customer site and internally (LEAN, new e-tools, Weplan etc.)
Leading change & storytelling together with the operational business leads
As a trusted partner and inspiring change leader in an agile, technology-driven world, the Process Manager takes responsibility for new business models and combines the passion of our teams and the power of our tech tools to create new solutions, concepts and processes for internal and external customers. You are a great partner with excellent concepts/processes for internal and external customers that positively impact business results.
As a Process Manager at Randstad you will be part of a highly engaged and dynamic team. You will review our service quality through continuous analyses of service processes with internal and external customers and initiate improvement measures based on the business concepts and "the future way of work".
In your role you will be leading projects for existing internal and external customers as well as new customers according to LEAN management, supporting the operative teams in the development of additional services.
your core responsibilities:
analysis, implementation and improvement of work processes
Carry out the business scan during the sales process, set up the concept for the new client together with the Commercial Manager and perform the implementation presentation to the client
Analyze current Workforce Management processes at our customers (job profiles, workload, analysis of the working environment, etc.) and identify areas for improvement
Proactively develop and implement new processes & improvement initiatives that drive efficiency and business results (overcome barriers, if there are any)
Continuously analyze our internal processes to improve efficiency and reduce costs
Collaborate with cross-functional teams to ensure processes are aligned with organizational goals
Develop and maintain process documentation and work instructions
Stay up-to-date with industry trends and best practices related to Total Workforce- & Lean Management
advising internal and external partners to increase productivity and reduce costs
Implement and control defined KPI's and SLA's, consolidate reports & dashboards, create cost savings/cost avoidance plans to increase productivity and improve work organization
Be positively disruptive to break old habits and drive the new way of working
Advise customers and internal operative teams on the composition of the ideal pool, monitor the pool management for talents and temporary workers
Create with the Randstad Operational Manager/s commercial opportunities & roadmaps for customers incl. storytelling (cost savings, process improvements, co-creating new solutions with customers)
Train and coach internal & client's teams on new processes and ensure compliance with established procedures
developing a long-term partnership with clients
Develop and maintain relationships with key stakeholders to ensure that total workforce management and other processes meet their needs
Constantly communicate with Randstad Operational Manager/s and the operative teams about the needs of our clients, our services and to plan the next step
Develop and maintain a purposeful chain of contact within Large Account Onsite, the clients and additional internal Business Lines
Regular optimisation of services for Large Account Onsite, customers and additional internal Business Lines (as required)
Implementation of new projects at the customer site and internally (LEAN, new e-tools, Weplan etc.)
Leading change & storytelling together with the operational business leads
qualifications
what you will need to be successful in this job
Bachelor's degree in a related field or six years of full-time work experience
3-4 years' experience in the service/industrial sector with a proven track record measured by increased responsibilities
SIX/SIGMA or Project management education is an advantage
Ability to make sound business decisions in a fast-paced environment
Ambitious, driven and determined to meet and exceed activity KPI's
You're driven, passionate, and enthusiastic and you love connecting with new people
You are confident with high levels of personal motivation, drive and enthusiasm
Exceptional stakeholder management, diagnosing and consulting skills
You have the ability to successfully navigate complex, ambiguous and international environments
Excellent written and verbal communication interpersonal / influencing skills with experience in coaching, facilitating & influencing teams
You are thriving with pace, change, growth & ambiguity
Demonstrated high level Business tech systems and computer skills and eagerness to experiment with new digital tools and implement them within the operative team and the client's environment
English, French, business fluent and German is a plus
You must love to travel within Switzerland (day trips, approx. 3-4 days/week)
benefits
We pay salaries and bonuses that are in line with the market
We take over a share of 10% of your health insurance premium
5 weeks paid holidays are a matter of course for us
You benefit from various discounts with various cooperation partners
We offer our new fathers 1 week in addition to the statutory paternity leave
We offer you a Half-Fare travelcard from day one
With us you have the opportunity to participate in a personal and lucrative share plan
We offer you many opportunities for further training, which will enable you to develop personally and professionally
We believe your career is more than a job. Through your work, you make a meaningful contribution to society. Every day is an opportunity to make a positive impact. Whether you're helping a client find the perfect employee to expand their business, or guiding a job seeker in finding a job they love, you're always looking for small (and not-so-small) ways you can make a difference.
Randstad is looking for bright, innovative individuals who share our passion for improving the world of work. If you're interested in being a part of our vision, we welcome your application.
Découvre comment se déroule la procédure de candidature et comment nous pouvons t'aider à trouver un emploi.
1 de 8
postuler avec randstad.
Postuler avec nous, c'est facile. Nous examinerons ta candidature et verrons si tu corresponds au poste et à l'entreprise.
2 de 8
nous te contacterons.
Notre consultant t'appellera au moment qui te convient pour discuter de ta candidature et de tes aspirations professionnelles.
3 de 8
ton inscription.
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4 de 8
vérification des références et des antécédents.
Ensuite, nous devrons simplement vérifier quelques éléments – nous effectuerons les contrôles de conformité appropriés et te tiendrons informé.
5 de 8
L'emploi parfait pour toi.
Notre équipe d'experts organisera un entretien pour le poste pour lequel tu as postulé ou, si elle pense qu'il existe une meilleure opportunité, elle te proposera également des options alternatives.
6 de 8
Ton entretien.
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7 de 8
Commence ton nouvel emploi.
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8 de 8
soutien continu.
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