Senior Business Analyst - CRM Implementation.

apply

job details

summary.

  • specialism
    it
  • contact
    Jeremy Knight
  • reference number
    22862

speed up the application by sharing your profile

job details

Join Randstad Digital Switzerland as a Senior Business Analyst – CRM Implementation

Remote Opportunity

Are you an experienced Senior Business Analyst ready to take on a challenging and rewarding role in CRM transformation? Randstad Digital Switzerland is seeking a talented professional to lead the charge in implementing a comprehensive CRM solution.

Your Role:
As a Senior Business Analyst, you will play a critical role in shaping a robust CRM framework. Your expertise will guide the development of clear business requirements, data models, integrations, and governance structures. You’ll collaborate with stakeholders to streamline processes and create a roadmap for CRM excellence, reporting directly to the Senior Project Manager.

Key Responsibilities:

  • Define and document clear business requirements to configure the CRM solution.

  • Collaborate with stakeholders to gather and analyze use cases, business processes, and workflows.

  • Develop comprehensive process maps, workflow diagrams, and data flow diagrams for current and future states.

  • Identify process gaps, opportunities for automation, and alignment with CRM best practices.

  • Analyze complex data structures, schemas, and relationships to provide actionable insights.

  • Document integration specifications, data mapping, and migration requirements for customer data.

  • Support change management efforts and user adoption strategies.

  • Deliver essential project artifacts, including business requirements documents, functional specs, and user guides.

What You’ll Deliver:

  • Business requirements documents and functional specifications.

  • Data and process flow diagrams, use case models, and other process artifacts.

  • Data mapping documentation and data flow diagrams (DFDs).

  • Integration specifications and user adoption tools.

  • Project tracking reports in JIRA and related documentation.

What We’re Looking For:

  • A track record of defining and delivering CRM solutions in large-scale IT projects.

  • Expertise in data analysis, process optimization, and CRM integration (Salesforce, Dynamics 365, etc.).

  • Exceptional communication and collaboration skills to engage with diverse stakeholders.

  • Proficiency in business process modeling, data governance, and change management tools.

Why Randstad Digital Switzerland?
Join a forward-thinking organization that values innovation and expertise. We offer flexible remote work arrangements, exposure to impactful projects, and a collaborative environment where your skills will drive success.

Shape the future of CRM implementation with Randstad Digital Switzerland. Apply today and make a difference!

Join Randstad Digital Switzerland as a Senior Business Analyst – CRM Implementation

Remote Opportunity

Are you an experienced Senior Business Analyst ready to take on a challenging and rewarding role in CRM transformation? Randstad Digital Switzerland is seeking a talented professional to lead the charge in implementing a comprehensive CRM solution.

Your Role:
As a Senior Business Analyst, you will play a critical role in shaping a robust CRM framework. Your expertise will guide the development of clear business requirements, data models, integrations, and governance structures. You’ll collaborate with stakeholders to streamline processes and create a roadmap for CRM excellence, reporting directly to the Senior Project Manager.

Key Responsibilities:

  • Define and document clear business requirements to configure the CRM solution.

  • Collaborate with stakeholders to gather and analyze use cases, business processes, and workflows.

  • Develop comprehensive process maps, workflow diagrams, and data flow diagrams for current and future states.

  • Identify process gaps, opportunities for automation, and alignment with CRM best practices.

  • Analyze complex data structures, schemas, and relationships to provide actionable insights.

  • Document integration specifications, data mapping, and migration requirements for customer data.

  • Support change management efforts and user adoption strategies.

  • Deliver essential project artifacts, including business requirements documents, functional specs, and user guides.

What You’ll Deliver:

  • Business requirements documents and functional specifications.

  • Data and process flow diagrams, use case models, and other process artifacts.

  • Data mapping documentation and data flow diagrams (DFDs).

  • Integration specifications and user adoption tools.

  • Project tracking reports in JIRA and related documentation.

What We’re Looking For:

  • A track record of defining and delivering CRM solutions in large-scale IT projects.

  • Expertise in data analysis, process optimization, and CRM integration (Salesforce, Dynamics 365, etc.).

  • Exceptional communication and collaboration skills to engage with diverse stakeholders.

  • Proficiency in business process modeling, data governance, and change management tools.

Why Randstad Digital Switzerland?
Join a forward-thinking organization that values innovation and expertise. We offer flexible remote work arrangements, exposure to impactful projects, and a collaborative environment where your skills will drive success.

Shape the future of CRM implementation with Randstad Digital Switzerland. Apply today and make a difference!

get in touch.

we are here to help you with your questions.

JK

Jeremy Knight

the application process.

See what comes ahead in the application process. Find out how we help you land that job.

related jobs.

see all jobs

  • Ingénieur Sharepoint Senior

    • Geneva, Genève
    • Contract
    Titre du poste : Ingénieur SharePoint ITI3Référence : 24-02-6820Lieu : GenèveDate de début souhaitée : 01.01.2025Taux d'occupation : 100%Rémunération : à partir de 130'000 CHF / anDescription du poste et contexte :Nous recherchons pour un client qui souhaite renforcer son équipe au sein de la Direction Services Collaboratifs Documentaires avec un ingénieur informatique senior (ITI3). Le rôle consistera à participer aux projets, concevoir et formaliser des
    posted 14 October 2024
    Titre du poste : Ingénieur SharePoint ITI3Référence : 24-02-6820Lieu : GenèveDate de début souhaitée : 01.01.2025Taux d'occupation : 100%Rémunération : à partir de 130'000 CHF / anDescription du poste et contexte :Nous recherchons pour un client qui souhaite renforcer son équipe au sein de la Direction Services Collaboratifs Documentaires avec un ingénieur informatique senior (ITI3). Le rôle consistera à participer aux projets, concevoir et formaliser des
    show job details

  • Analyste métier senior 24-04-7696-001

    • Geneva, Genève
    • Contract
    Analyste métier senior24-04-7696-001 Salaire CHF135,000Contexte et mission principale du posteDans le cadre des projets d'évolution et du programme de refonte de son Système d'information del'éducation, de l'orientation et de la formation, le service DIP-CHA au sein de la sous-direction RelationClients souhaite renforcer son équipe d'analystes métier. Cet(te) analyste métier sera amené(e) à effectuerdes études, des analyses ou des recherches de solution po
    posted 30 September 2024
    Analyste métier senior24-04-7696-001 Salaire CHF135,000Contexte et mission principale du posteDans le cadre des projets d'évolution et du programme de refonte de son Système d'information del'éducation, de l'orientation et de la formation, le service DIP-CHA au sein de la sous-direction RelationClients souhaite renforcer son équipe d'analystes métier. Cet(te) analyste métier sera amené(e) à effectuerdes études, des analyses ou des recherches de solution po
    show job details

  • UX senior designer 24-04-5946-001

    • Geneva, Genève
    • Contract
    Annonce de Poste : UX Designer Senior salaire CHF 160,000L'OCSIN (Office Cantonal des Systèmes d'Information et du Numérique) de l'État de Genève recherche un UX Designer Senior pour intégrer son service des Pratiques Transverses au sein de la Direction des services aux clients. Vous participerez à la conception d'applications innovantes et à l'évolution d'outils existants, répondant aux besoins du Département des Finances.Missions principales :Concevoir d
    posted 30 September 2024
    Annonce de Poste : UX Designer Senior salaire CHF 160,000L'OCSIN (Office Cantonal des Systèmes d'Information et du Numérique) de l'État de Genève recherche un UX Designer Senior pour intégrer son service des Pratiques Transverses au sein de la Direction des services aux clients. Vous participerez à la conception d'applications innovantes et à l'évolution d'outils existants, répondant aux besoins du Département des Finances.Missions principales :Concevoir d
    show job details

Thank you for subscribing to your personalised job alerts.