job details
We are looking for a Complaint Technician 100% for one of our clients in the canton of Neuchatel.
If you want to work in a nice and dynamic environment in the medical devices industry then this position is made for you !
Contract type: open-ended temporary contract
Please note this position requires fluency in English and French.
Your responsibilities:
Manage complaint investigation: communication with intake service, decontamination process, complaint investigation (analysis in laboratory, dimensional analysis, physical-chemical analysis, and any other necessary tests for product investigation and cause identification), review risk files, identify root cause, DHR review, report writing, archiving, escalation to NC or CAPA when applicable
Implement and improve procedures related to complaints in accordance with applicable regulations/standards/requirements
Track Corrective/Preventive/Improvement Actions
Participate to projects related to complaints activities
Raise awareness among other departments on complaints processing
Track indicators
Apply procedures related to complaints and material vigilance.
Your profile:
Knowledge of Medical device standards and regulations such as ISO13485, 93/42 EEC, MDD, EUMDR 2017/745, 21 CFR part 820, Chinese, Canadian, Japanese, Australian,Brazilian regulations, etc.
Experience in a Medical Device manufacturing environment is preferred.
Training in laboratory techniques in medical
Teamwork ability
Ability to interface with internal and external customers
Communication, organizational, negotiation and interpersonal skills
Risk management knowledge
Root cause analysis methods
Fluent in English and French
Use of Microsoft office tools
We are looking for a Complaint Technician 100% for one of our clients in the canton of Neuchatel.
If you want to work in a nice and dynamic environment in the medical devices industry then this position is made for you !
Contract type: open-ended temporary contract
Please note this position requires fluency in English and French.
Your responsibilities:
Manage complaint investigation: communication with intake service, decontamination process, complaint investigation (analysis in laboratory, dimensional analysis, physical-chemical analysis, and any other necessary tests for product investigation and cause identification), review risk files, identify root cause, DHR review, report writing, archiving, escalation to NC or CAPA when applicable
Implement and improve procedures related to complaints in accordance with applicable regulations/standards/requirements
Track Corrective/Preventive/Improvement Actions
Participate to projects related to complaints activities
Raise awareness among other departments on complaints processing
Track indicators
Apply procedures related to complaints and material vigilance.
Your profile:
Knowledge of Medical device standards and regulations such as ISO13485, 93/42 EEC, MDD, EUMDR 2017/745, 21 CFR part 820, Chinese, Canadian, Japanese, Australian,Brazilian regulations, etc.
Experience in a Medical Device manufacturing environment is preferred.
Training in laboratory techniques in medical
Teamwork ability
Ability to interface with internal and external customers
Communication, organizational, negotiation and interpersonal skills
Risk management knowledge
Root cause analysis methods
Fluent in English and French
Use of Microsoft office tools
